Privacy Policy
Last updated: June 2026 · Gladhands Networks Pvt Ltd · Governed by the laws of India
We collect only what we need to run the marketplace — connect listers with booking agents, send notifications, process payments, and (with consent) track a trip. We never sell your data. This policy is offered in good faith for the pilot; it will be reviewed by counsel before commercial launch.
Information we collect
- Account details: name, mobile number, and optionally email, company name, city, GSTIN and PAN.
- Listings & assets: container/trailer/crane details, registration numbers, parking/depot locations, availability and pricing you add.
- Enquiries & deals: the listings you enquire on, dates requested, notes, and deal status.
- Driver location (with consent): when a driver opens a tracking link and allows location access, we collect GPS coordinates for the duration of that trip to show live status and trip milestones.
- Documents: files you upload for a deal (e.g. plot permission).
- Usage data: basic analytics and device/log information to keep the service working and secure.
How we use it
- To match empty containers, trailers and cranes with booking agents, and to surface relevant listings.
- To share your contact details with the other party only after an enquiry is expressed, so a deal can be agreed.
- To send transactional notifications over WhatsApp and email (enquiries, deals, reminders, tracking links).
- To process payments and settlements through our payment partner (once enabled).
- To provide live trip tracking and milestone updates to the parties on a deal.
When we share data
We share your data only with:
- The other party on a deal (lister ↔ booking agent), once an enquiry connects you.
- Service providers who help us operate — our payment gateway (for payments/payouts), our WhatsApp and email providers, maps, hosting and analytics — bound to use it only to provide their service.
- Authorities, where required by law.
We do not sell your personal data to anyone.
Location data
Driver location is collected only when a driver opens a tracking link and grants permission, and only for the active trip. It is used to show live position and trip milestones to the lister and booking agent. Tracking stops when the trip is completed or cancelled. Permission can be withdrawn at any time in the browser, or in the Android app under Settings.
On the Android app, drivers may additionally be asked to allow location access in the background(i.e. while the screen is off or the app isn't open). This is used solely to keep live GPS tracking running for the duration of an active, assigned trip, so the booking agent and transporter can see accurate trip status without the driver needing to keep the app open. Background location is never collected outside an active trip, and this permission can be withdrawn at any time in the phone's Settings.
Security & retention
We use reasonable technical and organisational measures to protect your data. Bank details for payouts are held by our regulated payment partner, not stored by us. We retain data for as long as your account is active and as needed for legal, tax and dispute-resolution purposes.
Your rights
You may access, correct, or request deletion of your personal data, and withdraw consents (such as location tracking or notifications), subject to legal and contractual limits. To exercise these, contact us below. We aim to comply with India's Digital Personal Data Protection Act, 2023.
Contact
Gladhands Networks Pvt Ltd · GSTIN: 33AANCG1980D1ZP
Regd. Office: 1 & 1A, UR Nagar Extn, Anna Nagar West Extn, Chennai – 600040, Tamil Nadu, India
Email: cs@reacher.co.in · See our Contact, Terms and Refund Policy.